FAQ

Answer: Ergonomics is the application of physiology and anatomy to design equipment, tools, and furniture that are compatible and suitable for each individual's work and body. This results in physical safety and prevents injuries or fatigue from work. Therefore, ergonomic furniture is good for our bodies because it is designed to suit each person's anatomy. While working, the body is positioned in an unnatural posture, distributing weight evenly. This reduces fatigue and injuries from prolonged incorrect posture and is the foundation of a better quality of life every day. Ergonomic furniture differs from conventional furniture because it allows adjustment of height and angle of various parts to suit individual body types. Conventional furniture, however, cannot do this. Therefore, conventional furniture is not suitable for everyone, and prolonged use of ill-proportioned furniture may lead to incorrect posture without realizing it, potentially causing injuries and affecting health and quality of life in the long run.

Answer: Most people invest in ergonomic furniture because they prioritize long-term health and want to reduce the causes of office syndrome, fatigue, and various body pains resulting from sitting in incorrect postures for long periods. Therefore, the correct way to choose ergonomic furniture is to select furniture that is suitable and proportionate to your own body, allowing your body to be in the correct, unnatural posture to reduce pain that may occur from sitting for extended periods. Here are some things to consider when choosing ergonomic furniture:

Sit comfortably and healthily with an ergonomically designed chair.

1. A neck support helps to bear the weight of the head, replacing the neck muscles and reducing neck pain.

2. The backrest supports the shoulders, back, and waist, and there should be no gaps between the back and the chair backrest.

3. Armrests support the elbows and forearms, allowing them to remain horizontal and perpendicular to the body, reducing shoulder and back fatigue.

4. The seat cushion supports the weight of the upper thighs down to the knees, distributing weight well so that when sitting, the weight is not concentrated on any one point excessively.

5. Chair height: The chair must be adjustable to suit each user, ensuring their feet can rest flat on the floor and are not lifted or dangling off the ground.

Answer: Ergotrend offers a wide variety of ergonomic furniture in various price ranges to suit customers' preferences and needs. Ergotrend products include health-focused items for both children and adults, in many types and models, from ergonomic chairs and desks to health-promoting accessories such as monitor arms, footrests, and sitting supports. To view all products, click here: "Our Products".

Answer: The prices displayed on Ergotrend's website are standard retail prices. However, for customers who wish to purchase products in large quantities, whether for company use or resale, Ergotrend usually offers special discounts depending on the order quantity. For large-scale purchases, please email [email protected] specifying the quantity, model name, and color of the products you wish to order. Attach a copy of your company registration certificate and VAT registration (Form 20) so that Ergotrend staff can provide you with a quotation.

Answer: Ergotrain products are sold through various channels, but our showroom stocks all models, allowing customers to view and try out the products in one place, saving you time. For showroom locations, click here : "Showroom CDC" and "Showroom K Village". For other sales channels near you, please click here : "Sales Locations".

Answer: Our head office (587 Soi Than Phu Ying, Theparak Subdistrict, Mueang Samut Prakan District) is open Monday-Saturday from 9:00 AM to 6:00 PM (closed on Sundays). Click here for a map of our head office . [Contact Us]

Our K-Village branch (Sukhumvit Soi 26) is open daily from 11:00 AM to 8:30 PM. Click here for a map of the store. "K Village Showroom"

The CDC branch (Ekamai-Ramintra Expressway) is open daily from 11:30 AM to 9:00 PM. Click here for a map of the store : "Showroom CDC"

Answer: Orders placed with ErgoTrain include free shipping on all items and there is no minimum order amount.

For customers located in Bangkok and surrounding provinces (only districts not too far from Bangkok), delivery will be handled by our own delivery team, and our technicians will assemble the product at your home. (If your delivery address is not in Bangkok but is not too far from Bangkok, you can inquire about delivery methods by calling our Call Center at 081-285-7171 or 02-380-5555 ext. 101, 102.)

For customers located within Bangkok and for items that are not too large, the shop will ship the goods to the customer via Thailand Post.

For customers outside Bangkok or outside our delivery route, we will ship the goods via reliable leading shipping companies. Customers can inform us whether they want the product assembled for them or if they prefer to assemble it themselves (as some models include assembly instructions in the box, and the steps are not complicated). For deliveries outside of Bangkok, we will carefully pack the goods to prevent damage during transportation.

For customers purchasing large quantities and receiving special discounts, including clearance items or promotional items, there may be an additional shipping fee on top of the product price. Customers should inquire with the store before confirming their order. Typically, the store will inform customers of any additional shipping charges before payment, as we prioritize honesty and integrity with our customers.

Answer: Delivery time to the customer will not exceed 5 business days from the date the store receives payment for the goods.

Answer: Ergotrend products come with after-sales service and spare parts. Customers can rest assured that if their product malfunctions, replacement parts will be available to repair only the damaged components. We also have skilled technicians who can provide advice throughout the product's lifespan.

If the product is under warranty and the damage is due to normal use or manufacturing defects, etc., the store will not charge for spare parts and after-sales service. However, if the product is out of warranty and the damage does not meet the warranty conditions, the customer must pay for spare parts and service. Please note that the above warranty details and conditions are subject to change. Customers can view the warranty conditions for each product type by clicking here: "Terms and Conditions".

Answer: Customers can file a product claim via Line ID: @ergotrend or by calling our Call Center at 081-285-7171.

Answer: It's easy! Simply click Login at the top of the website, then click Forgot Password, and enter the email address you registered with the store. The system will then automatically send a new password to that email address.

Answer: On the Ergotrend website, there is a "Search" tab at the top. Customers can type in keywords such as product name, model name, or color they are looking for. The system will then retrieve all products containing those keywords, saving time in the search process.

Answer: Normally, our website regularly updates product information and details to provide customers with convenience and help them make informed purchasing decisions at Ergotrend.

Answer: Customers can stay updated on Ergotrend's information and news to stay ahead of the trends and miss out on great store events through the following channels:

- Website : www.ergotrend.co.th

- FB : ergotrend

- Line ID: @ergotrend

- Instagram: ergotrend

- Subscribe to the Ergotrend E-Newsletter "Subscribe to the Newsletter"