The item has been received exactly as described on the listing. Packaging is very thoughtfully well handled. Shipping speed is really fast. However, when putting the item to work with my computer table, I have discovered that this item doesn’t fit the table. It’s a little bit too long. I talked to a customer service who was very nice to assist me to return the product for a refund. And it’s easy and quick. Thank a lot Ergotrend. You are the best in customer service.